Clients

This section is for our current customers (clients) and those who wish to join the service.

This page will help you:

 

Reporting a Repair

You can call your Tenancy Sustainment Worker to log this alternatively you can use the form below and you will get a regular update of the progress of your repair.

Repair Form

 

Making a Complaint

You can discuss any issues with your tenancy advisor alternatively you can complete the complaint form below.

Complaint Form

 

Request to Change your address

If you would like to move from your accommodation for any reason

Request to Move accommodation Form

 

Contacting my Housing Advisor

We have teams that will focus on specific aspects around tenancy sustainment. You will have an assigned worker but any staff will be able to assist you. Specifically we have:

Benefit Staff that will be on hand to assist you will benefit claims and changes of circumstances

Below is who is on duty now. You can click on Call next to their name and the phone number will be loaded to you phone dialler.  

 

Tenant Satisfaction Measures

We work hard to ensure that our customers enjoy good quality housing

Below can be seen out live survey results

 

The homeless men and women who use our services have a rich diversity of backgrounds and experiences, but there are also many common themes.

Ali

All of our clients are referred to us via a number of different organisations that assist homeless people. A high proportion of our residents have experienced long term homelessness and have been street homeless for some time.  They have a variety of physical and mental health problems that have been enhanced by the street life experience. In addition to their homelessness, a typical resident will have several other challenges to face – ranging from learning difficulties to not being able to handle their financial affairs. Many have experienced significant trauma – in childhood; in the armed forces; on the streets.

Most people who become homeless feel very isolated; many have lost contact with all their friends and families. People come to us with increasingly complex needs, including dual diagnosis and to help them recover we must constantly modify and modernise our homeless services. Our clients’ achievements as they work towards recovery are made even greater by the significant hurdles they have overcome.

In this time of austerity and the changes to the benefits system (Universal Credit will soon be upon us) more and more young people and families are coming into homelessness than we have seen before.  In the last year we have seen more victims of domestic violence (DV) and we have developed several DV projects to cope with demand.

Clients Experience of Aves

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